Refund Policy

Ahiver connects buyers with independent local businesses. Each seller is responsible for their own products, pricing, fulfilment, and buyer refunds. Buyers currently pay sellers directly; Ahiver does not collect or hold the purchase price.

Ask the seller about their return terms before paying. Seller-specific terms should be clearly disclosed to you and cannot take away rights you have under applicable Nigerian consumer law.

• Contact the seller promptly if you need to cancel or change an order.
• Contact the seller if an item is undelivered, damaged, unsafe, faulty, incomplete, or materially different from its description.
• If you paid the seller and the order cannot be fulfilled, ask the seller to arrange the refund owed to you.
• A seller's stated exclusions, including for perishable or made-to-order goods, do not override rights provided by law.

First, contact the seller using the contact details on their store or order. Share the order details, the issue, and any relevant photos, messages, or proof of payment. Keep the item and packaging where reasonably possible while the seller reviews your request. If you cannot resolve it directly, email hello@ahiver.com with the same evidence. We can review the seller's account or listing and help route the complaint.

The seller who received your payment is responsible for paying any refund due. Cancelling an order or changing its status on Ahiver does not automatically return money. Because Ahiver did not receive the buyer-to-seller payment, we cannot reverse that transfer or promise a particular refund-processing time.

If a seller does not respond or you suspect fraud, email hello@ahiver.com. You may also contact your payment provider or the relevant consumer authority. Nothing in this policy limits your statutory rights or the seller's legal obligations.

If you believe a seller has not honoured their policy, or you suspect fraud, reach out to us at the email below and we'll look into it.